Friday, May 28, 2010

Scott Scale Limited


From Jeff:
Here is a Scott Scale Limited with this fracture, the frame simple broke in normal use. Sent to the store to evaluation, they refuse warranty just saying that the case was a "chain suck" and the rear derailleur shocked with the stay... no drop out broken, the owner just can not believe with the answer by the Scott!!
What happened to bike companies standing behind their product?

7 comments:

John Romeo Alpha said...

I'm astounded that people who ride carbon mountain bikes are surprised when they break. It's certainly not Scott's fault if the material performed as expected.

Anonymous said...

While I agree that CF as a material is inherently dangerous esp when used for bike frames,

It is Scott's fault for selling a CF mtn bike if they know that the material can't take the abuse.

Anonymous said...

Jeff, this is not a personal question, just trying to figure out what it takes to break a carbon Scott frame. How much do you weigh, what were you doin when it broke?

I have the 2011 Scale 29 frame on order which is the 29er version of your bike. This picture made me sick.

-Trevor

Anonymous said...

My scale 29er pro frame failed as well. Scott refused the warrantee and said that it was caused by blunt force... Bummer. Loved the bike. Trying to decide if I want to buy another scott carbon frame at a discount via their warrantee dept or going to a different frame all together... concerned that it will happen a 2nd time.

Peter said...

Me too. Broke Scott Scale Pro at the SDS flex point on seat stay. Less than 1000 miles, no crashes. Maybe a flying rock. Not covered by Scott. Willing to give me a 'discount' on replacement but don't know the price and not sure I am interested. Infuriating.

Zachary said...

Any company that refuses to honor a warranty claim - should NOT be in business.

Thanks, SCOTT...for making yourself a brand I'll NEVER buy.

BTW - chainsuck NEVER goes that far back. Freaking Swiss....

Dave H said...

It went out of fashion the same as quality products.