Tuesday, June 8, 2010

Bontrager XXX


From Aaron:
This picture taken of my rear Bontrager XXX carbon MTB wheel off the Trek Top Fuel 9.9 SSL.

The bike has been ridden for about 6 weeks with about 25-30hours on these wheels. Rim showed this crack/split that occurred during normal riding. I’m not aware of any major hit or crash that would have caused it.

Coming from using metal based Bontrager Race X lites that after a half dozen years of abuse don’t even need to be trued -- this happening was a bit of a shock. (In addition to this rear wheel problem my front XXX wheel went out of true within 2 weeks of use).

Waiting on the warranty determination from Trek, the shop assumes they will go good on it. ($900 for a single wheel with 30hrs of use, a person would be inclined to think so, right?).
Ouch. I hope Trek helps you out.

10 comments:

Matt said...

I had an aluminum Bontrager rim blow out in a similar fashion - Trek was great about the warantee - but it did take 6 weeks to get a new wheel.

kg said...

where I mtb, carbon doesn't last through the rocks. We're ride in such remote and rocky trails that it's not worth risking.

TeCkNiGuY said...

Bontrager has 5 year warranty on 2010 wheels you will be covered

Anonymous said...

If you get a warranty replacement, sell it on ebay. Get a wheel with a +/- 60$ aluminum rim. If you see a difference, it's call a placebo.

Anonymous said...

2011 9.9 SSL rear carbon wheel delaminated after a few months. Took 8 weeks for Trek to say "sorry, but you'll have to pay for it". Ouch. Unhappy w/Trek.

Ariel Wilson said...

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jamesanderson said...

Oh no, that's quite a shocker with your Bontrager XXX carbon MTB wheel! Fingers crossed for a positive warranty outcome from Trek. Hope they recognize and address the issue promptly.
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